Senior Platform Support Engineer

The Role

We are seeking an experienced Senior Platform Support Engineer to join our Trade & Platform Support Engineering team in Singapore. You will be part of a global group that delivers front-line support for our proprietary quantitative-trading platform. Working alongside colleagues in the UK and the US, the team provides follow-the-sun coverage—24/7 monitoring and support of Schonfeld’s trading environment—while partnering closely with Development, Infrastructure, and Networking teams to ensure the platform’s connectivity, hardware, and software remain reliable, maintainable, and high-performing.

What you’ll do

• Serve as the first point of contact for production issues, support requests, and alerts.
• Investigate and resolve incidents or outages in real time, escalating when necessary.
• Collaborate with Infrastructure and Networking teams to monitor connectivity and hardware across the investment platform.
• Work directly with Portfolio Managers on project work and ad-hoc support requests.
• Manage regional Change Control and lead Incident Management processes.
• Partner with software-development teams to ensure smooth deployment of new code to production.
• Automate recurring processes and workflows, and build internal tooling to improve efficiency and system resilience.

What you’ll bring
What you need:

• At minimum, 8 years of experience in financial services supporting trading and post-trade systems
• Experience in managing large scale deployments/environments
• Experience supporting applications in a Linux environment
• Strong scripting skills – Python, Bash, Shell, Perl
• Experience developing tools and/or automating processes
• Experience with supporting FIX protocol
• An understanding of monitoring, and performance management
• Excellent verbal and written communication skills
• Strong ownership experience and a track record of delivering results
• A degree in Computer Science, Engineering, or a related field

We’d love if you had:

• Experience performing FIX certification/onboarding
• Experience with NFS and GPFS file systems
• Knowledge of storage devices
• Experience with application monitoring systems such as ITRS Geneos
• Experience with Control-M job scheduling
• Knowledge of q and kdb+
• Experience with AWS
• Experience with Docker