Customer Service Officer (Call Center)

Job Description:

• Handle inbound and outbound customer calls in a professional manner.
• Provide assistance on credit card enquiries, disputes, payments, and other banking services.
• Perform customer verification and update records in banking systems.
• Resolve customer issues or escalate cases in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines.
• Support 24/7 rotating shift operations, including nights, weekends, and public holidays.
• Achieve service quality, productivity, and customer satisfaction targets.

Job Requirements:

• Prior experience in call centre, customer service, or banking is preferred.
• Good communication and interpersonal skills.
• Strong customer service mindset and problem-solving abilities.
• Comfortable working with multiple systems and computer applications.
• Willing and able to work on a 24/7 rotating shift schedule.
• Knowledge of credit card or banking products will be an advantage.
• Ability to work in a fast-paced and service-driven environment.
• Strong teamwork, adaptability, and positive working attitude.
• High level of accuracy and attention to detail.
• Able to remain calm and professional when handling challenging situations.
• Strong sense of responsibility and integrity in handling confidential information.
• Commitment to meet performance and service standards.