School Discipline Support Officer
RAPSYS TECHNOLOGIES PTE. LTD.
Key Responsibilities
1. Managing Discipline-Related Processes
Assist in the implementation of school discipline and student management systems.
Manage daily student discipline matters, including handling referrals, tracking follow-ups, and executing interventions.
Provide direct supervision, mentoring, and restorative conversations for students requiring behavioural support or closer monitoring.
2. Intervention & De-escalation Support
Manage the school’s designated "Pull-Out / Chill-Out" location for students undergoing temporary removal from class or in-house suspension.
Support students in de-escalating and regaining emotional regulation before they reintegrate into their lessons.
Respond promptly to calls for assistance from teachers regarding escalated student behaviours, which may include safely escorting students to intervention spaces.
3. Mentoring & Student Development
Conduct individual or small-group coaching, mentoring, and check-in sessions to build positive developmental relationships with at-risk and vulnerable youth.
Guide students in developing critical social-emotional competencies, conflict resolution skills, and self-management.
4. Fact-Finding & Investigation Support
Assist the Case Management Team (CMT) in conducting objective investigations into student incidents, including bullying and disciplinary infractions.
Gather written statements and accounts from involved students, collate evidence, and reconstruct timelines for case reviews.
5. Database Management & Reporting
Collaborate with the Year Head team to maintain, file, and update discipline records in the school's designated electronic databases.
Document student interventions, incidents, and investigation records accurately and in a timely manner.
Prepare clear case summaries, behavioural trend reports, and intervention outcomes for school management.
6. Stakeholder & Team Collaboration
Work closely as part of an ecosystem alongside the Case Management Team (CMT), School Counsellors (SC), Special Educational Needs Officers (SENO), and school leaders.
Provide operational feedback, observations, and case updates during intervention reviews and case discussions.
Support general student management supervision duties and school events/programmes related to student development.
Job Requirements
Minimum Qualifications & Experience
Experience: Minimally possess 1 year of relevant working experience in youth work, social work, counselling, educational/behavioural support, student management, social services, or mentoring.
Preferred Background: Prior experience working within a school setting, youth mentoring, behavioural intervention, or investigation-related work is heavily advantageous. Experience supporting adolescents with complex emotional, attendance, or disciplinary needs is preferred.
Key Competencies & Skills
Physical & Mental Agility: Must be physically and mentally fit, with the ability to react quickly and appropriately during active discipline enforcement scenarios.
Interpersonal Skills: Ability to engage stakeholders effectively using active listening, clear communication, and basic counselling techniques when managing highly sensitive situations.
Investigation Skills: Capacity to support fact-finding and investigation procedures professionally, neutrally, and objectively.
IT Literacy: Proficient in using Microsoft Office applications (specifically MS Word) and comfortable adapting to internal school databases
