Facilities Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JD Summary

Tuning the site to perfection. In this role, your keen understanding of several angles in the site operations is crucial. You’ll provide full maintenance site services by carrying out building procedures and performance measures to guarantee that the facility is in top shape. Working with our regional team, you’ll keep a close look at energy use, costs and building systems to find sweet spots and make informed decisions. On top of these, you should know exactly how to respond when issues come up. That’s why you’ll find it useful to always have an action plan to protect the site and the health and safety of all staff members. Your ability to create great connections with vendors is also essential to fulfil your site’s needs. Leading a high-powered team, you’ll play the part of both the motivator and connector who will pave the path for your team to succeed. Cultivating a culture of teamwork, excellence and sense of support should be second nature to you. You’ll also need to make sure that your team is well-trained on the ins and outs of the facilities. You’ll go hand in hand with our senior account team to come up with new ways to develop your people’s skills and improve your team’s overall growth and success potential. Sound like you? To apply you need to have: Tech know-how and creativity. This role demands your tech expertise, so you should be skilled and competent in the field. Specifically, you should have top-notch technical understanding, familiarity with EHS regulations, and experience with performance-based service contracts and vendor management. Your out-of-the-box thinking skills will also be helpful when problems and issues come your way. A positive attitude, are you able to connect with, engage and inspire the people around you? You should be able to develop positive rapport with different kinds of people. Strong written and verbal communication and analytical skills will also help you land the job. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

Duties & Responsibilities

Deliver exceptional customer service to meet the expectations of on-site clients.

Ensure timely completion of preventative and reactive work requests.

Manage the preventative and reactive maintenance database to efficiently handle work order and ticket requests.

Provide supervision during major works to ensure high-quality workmanship.

Conduct root cause analysis on major reactive faults and assess proposed rectifications with technicians to ensure suitability and effectiveness.

Perform regular site inspections and assessments to maintain building procedures and performance measures.

Assist with requests related to management, operations, and financial audits. Coordinate and oversee day-to-day operations of facilities management for assigned properties.

Serve as a liaison between property owners, tenants, vendors, and internal stakeholders.

Respond promptly to maintenance requests, resolve issues, and achieve satisfactory resolutions.

Schedule and manage routine inspections, maintenance, and repairs of facilities.

Cultivate strong vendor relationships, including obtaining quotes, negotiating contracts, and ensuring compliance with service level agreements.

Ensure compliance with health, safety, and environmental regulations.

Maintain accurate records of maintenance activities, service contracts, and warranties.

Provide regular reports to management on facility performance, maintenance activities, and adherence to budget.

Required Knowledge, Skills and Abilities

Diploma in Facilities Management or a related field is preferred.

Proficient in both written and spoken English.

Strong interpersonal skills for effective communication with various stakeholders.

Extensive experience in the built environment, with a solid understanding of HVAC, electrical, plumbing, carpentry, and general handyman tasks.

Previous experience in a similar coordination role would be advantageous.

Goal-oriented mindset with the ability to focus on meeting performance targets.

Strong problem-solving skills, capable of effectively resolving complex issues in ambiguous situations.

Self-motivated and able to work independently with minimal supervision.

Adept at prioritizing and managing operational works efficiently and within deadlines.

Quick to learn and adapt to utilizing required software.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.