Senior/ Executive, Community Clinic Operation (5.25 days office hours) #HGN

Job scope:

• Support and oversee the daily operations of community clinics to ensure smooth, efficient and patient-centred service delivery.
• Develop a comprehensive understanding of all clinic workflows, including patient registration, appointment scheduling, patient flow, nursing services, billing, and other frontline and administrative functions.
• Monitor daily clinic operations, identify operational gaps, service risks, and workflow inefficiencies, and implement appropriate improvement measures.
• Investigate operational issues, coordinate corrective actions, and ensure timely resolution.
• Ensure operational readiness of the clinics and maintain high standards of service quality and patient experience.
• Provide operational support across frontline functions, including registration and administrative duties, whenever required to ensure service continuity.
• 5.2.1 Plan, coordinate, and optimise manpower deployment to ensure adequate staffing and uninterrupted clinic operations.
• Anticipate manpower challenges and develop contingency plans to minimise service disruptions.
• Coordinate and facilitate regular operational meetings and weekly staff
• briefings to communicate updates, reinforce workflows, and address
• operational issues.
• Support staff onboarding, operational training, coaching, and competency development.
• Conduct operational audits, quality reviews, and compliance checks to ensure adherence to organisational policies and healthcare standards.
• Monitor service quality indicators and recommend improvement initiatives.
• Ensure accurate operational documentation, reporting, and record management.
• Work collaboratively with healthcare professionals, internal departments, community partners, and external stakeholders to ensure seamless service delivery.
• Support the implementation of new healthcare initiatives, operational workflows, and service improvements.
• Coordinate cross-functional projects and facilitate effective communication among stakeholders.
• Lead and coordinate assigned operational projects from planning through implementation.
• Monitor project timelines, milestones, deliverables, and outcomes.
• Prepare reports, presentations, and recommendations for management review.
• Serve as a key operational resource and first point of contact for day-to-day clinic operational matters.
• Support the Head of Community Programmes / Manager in driving
• operational excellence across the community clinics.
• Exercise sound judgement in resolving operational issues independently and escalate strategic or high-risk matters appropriately.
• Develop the capability to function as the operational second-in-charge for the community clinics and assume greater leadership responsibilities based on performance and organisational needs.

Requirements:

• Diploma or Degree in Healthcare Management, Business Administration, Social Work, Community Care, Nursing, Allied Health, or a related discipline.
• Minimum 2–3 years of relevant experience in healthcare operations, clinic administration, community care, service operations, or programme management.
• Experience in clinic operations, manpower planning, healthcare service delivery, or quality improvement will be highly advantageous.

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Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.