Customer Svc Exec (Call Centre, Service, Spare Parts) JAC

RESPONSIBILITIES

· Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

· Follow up closely with internal parties for resolutions.

· Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems.

· All customer service request and any follow-up interaction is logged into CRM accurately andtimely.

· Assist in processing and invoicing Local and Export spare part orders.

· Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD.

· Spare parts inventory management.

· Perform other assigned duties and/or project work.

REQUIREMENTS

· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an advantage.

· Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver qualitycustomer service.

· Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

· Proficient in Microsoft Excel, Word and PowerPoint.

· Experience in SAP will be an advantage.

· On-the-job training will be provided to ensure proficiency in role requirements.

Please submit resumes to ***email_hidden*** with the following details in MSWord format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.