Service Engineer (Home Appliances, Aftersales) JAC

OAKTREE CONSULTING

· Provide technical and debug assistance included product training.

· Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.

· Study in-warranty claims, compiling of F-Cost report.

· Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.

· Create training materials, technical procedures, service manuals and part guides for distributors.

· Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.

· Handle COC renewal, COC and WELS testing and registration for new product.

· Assist distributor to conduct field test for new products.

· Support establishment of service management and service centre for local and export market.

· Minimum Diploma in Engineering or related discipline

· Minimum 2 years of experience of experience in consumer electronics after sales management industry.

· Strong product technical knowledge in home appliances and audio visual.

· Proficient in MS Office applications.

· Ability to work under pressure.

Please submit resumes to ***email_hidden*** with the following details in MSWord format:

· Position applying for

· Current remuneration

· Expected remuneration

· Notice period

We regret that only shortlisted candidates will be notified.