Head of Private Banking Operations SG

Key Responsibilities

Strategy and Planning

• Planning of department’s resource to meet or exceed the SLA
Managing the team’s cost within budget

Business Performance and Management

• Manage the team’s performance and resources to ensure delivery of efficient and responsiveness in service to both internal and external customers
• Manage outsourcing partners/vendors
• Resolve any complaints from clients due to the mistakes by the staff and institute the necessary changes so that such mistakes will not be repeated
• Collaborate with internal & external stakeholders on Unit’s related matters
  • Engaging Stakeholders on the products and processes – streamline the processes.
  • Liaising with BU especially when they have new products or initiatives / campaign from BU on the processes & SLA
  • Liaise with internal & external stakeholders, including agents & banks to ensure Trade Finance services are effected timely.
• Work with ITD on the system and application related matter, including enhancements, resolution of issues, new product/process, industry related requirements, etc.
Ensure departmental policies, procedures and SOPs are effective, updated and aligned with the Bank’s policies and procedures

People Management

• Lead and build a high-performing and highly engaged team through:
  • Setting individual career development plan and succession plan for the department to effectively develop and nurture / enable talent within the team.
  • Foster a culture of continuous learning and professional development within the team, encouraging team members to pursue personal growth opportunities and self-development.
  Guide and train staff in areas that they are lacking

• Demonstrate strong leadership by leading through example and embracing EPICC culture and values with the objectives of:
  • Empowering and motivating team members.
  • Demonstrating concern for the welfare and career aspiration of team members.
  • Cultivating positive, open and trusting working environment within the team, and fostering collaborative teamwork and mutual support.
  • Provide guidance on the daily issues, exceptional handling & how to manage them.
  Collaborate with BU/RM/stakeholders on operation issues. Facilitate strong partnerships across various stakeholder groups and ensure alignment of objectives and goals to minimize overlap or gaps arising during execution of role and responsibilities

Risk and Regulatory Compliance

• Ensure that staff are all brief on the SOP, procedures are updated and submitted on time for approval
• Ensure that all RCSA, Operational Risk & any regulatory reports are submitted on time
• Ensure staff comply with MAS regulations 626 and 641, 646, Banking act (chapter 19)
• Oversee the identification, assessment and monitoring of key drivers for all types of non-financial and compliance risks that could impact the Unit, including Operational Risk, Fraud Risk, Third-Party Risk, Business Continuity, Data Risk, AML/CTF, regulatory compliance and other non-financial risks that are unique and applicable to the Unit.
• Proactive risk prevention strategy by identifying and managing risk at source / emerging risks during departmental strategy planning, product design, system implementation / changes or process changes and embedding effective risk controls in the business processes.
• Perform regulatory gap analysis for new or revised regulatory guidelines or P & P impacting the department, ensuring adequate risk and control are put in place for regulatory compliance. Manage and address regulatory expectations, including audit examinations and queries
• Monitor and report risk indicators / measures, and ensure timely escalation of the department’s operational risk events with mitigating actions to stakeholders and risk committees
Ensure timely assessment, escalation and resolution of operational risk event to minimize potential losses. Conduct deep-dive into operational risk events through understanding the sequence of events to identify the root cause / control weaknesses for establishing and implementing mitigating controls/preventive action plans

Projects

• Participate/manage projects related to Private Banking Operations.
  • Provide business requirements, review Functional Specification Document (FSD)
  • Monitoring the projects that the team participated in for the testing.
  • Providing guidance to the team on the projects
  • Liaising with IT, BU or vendor on the defects, changes/resolution on the defects etc
  Manage Private Banking Operations related Industry projects and/or initiatives

Key Requirements

• University Degree or Diploma or equivalent in Banking, Finance, Accounting, Business or Law
• Minimum 15 years banking experience in Banking related functions/roles, out of which at least 7 years in Private Banking Operations.
• Strong understanding and knowledge of Private Banking, Wealth Management and Investment products and processes
• Good understanding of MAS guidelines and/or regulations relating to Wealth Management, Investment and Private Banking.
• Strong interpersonal and communication skills.
• Ability to work cohesively to build alliances and partnerships with stakeholders.