Customer Service Executive

Join a dynamic team dedicated to providing exceptional customer service by effectively managing and resolving customer queries across various platforms.

Responsibilities

• Manage and resolve customer inquiries received through phone, email, social media, and live chat in a prompt manner.

• Accurately log all customer service requests and follow-up interactions into the CRM system.

• Assist in processing and invoicing for local and export spare part orders.

• Maintain spare parts inventory efficiently.

• Generate weekly customer service reports and provide updates to the business unit and department head.

• Proactively identify and escalate query trends and recurring issues to management, ensuring corrective actions are taken to prevent future occurrences.

• Collaborate closely with internal teams to guarantee timely resolutions.

• Undertake additional duties or projects as assigned.

Requirements

• Relevant experience in a call centre, banking, or customer service environment is advantageous.

• Strong positive attitude with a commitment to delivering high-quality customer service.

• Excellent communication, interpersonal, and phone etiquette skills.

• Proficient in Microsoft Office applications.

• Familiarity with SAP systems is a plus.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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