Cloud Application Support Engineer (Azure/AWS)

Role Overview

We’re looking for a highly analytical and performance-driven Cloud L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

• System Reliability & Incident Management
• Provide L3 application support for 24/7 production/cloud environments with strict SLA adherence
• Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps
• Lead DR drills, post-mortems, and implement resilience improvements
• Proactive health checks, patching, and performance monitoring to prevent outages
• Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks
• Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod
• Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations
• Track EOS/EOL components and drive technical upgrades for compliance
• Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB
• Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads
• Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM
• Security & Collaboration Remediate vulnerabilities using MicrosoftDefender for Cloud/SQL and ensure compliance
• Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes
• Own change/release management and maintain environment consistency
• Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

• Degree in Computer Science or equivalent with 10+ years of experience in Application Support
• Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3
• Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB
• DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana
• Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI
• Security: Azure AD, Active Directory, SCOM, LDAP, Defender for Cloud Certifications Preferred
• Microsoft Certified: Azure Database Administrator Associate
• Microsoft Certified: Azure Fundamentals
• ITIL v3 Foundation