Client Service Agent (Concierge)

Role Summary

The Client Service Agent (Concierge) delivers front-of-house services to ensure a professional and seamless client experience. This role supports daily client floor operations, provides high-quality customer service, and assists the Client Services Supervisor in maintaining service standards aligned with organizational and client expectations.

Key Responsibilities

• Welcome clients and visitors professionally, manage guest arrivals, and escort them to designated meeting rooms.
• Manage meeting room bookings and update systems accurately, including notifying hosting employees of guest arrivals.
• Take and serve beverage orders in accordance with established service standards.
• Provide accurate information on building facilities and local amenities (e.g., transport, dining, ATMs).
• Respond promptly to client and visitor inquiries, requests, and service needs.
• Support daily operations and ensure adherence to standard operating procedures and service protocols.
• Maintain a high level of professionalism, confidentiality, and cultural sensitivity when interacting with clients.
• Monitor and uphold health, safety, and security guidelines; escalate issues or concerns to management as required.
• Collaborate with team members to support a positive, team-oriented work environment.
• Participate in team briefings, training, and cross-functional support activities.
• Proactively manage client expectations and contribute to continuous service improvement.

Qualifications

• Minimum 2 years of experience in hospitality, concierge, or customer service roles (e.g., hotel or front office environment).
• Strong communication and interpersonal skills, with the ability to engage professionally with diverse and high-profile clients.
• Customer-focused mindset with a commitment to delivering high service standards.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Good organizational and coordination skills, with the ability to manage multiple tasks simultaneously.
• Professional, courteous, and culturally sensitive, with a high level of integrity and discretion.