Learning & Development Executive, Crowne Plaza Changi Airport

As a Learning & Development Executive, you’ll implement training and training systems framework as directed by your superior whilst maintaining good employee relations. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Develop a complement of qualified departmental trainers
• Establish a hotel system for generating training data and evaluating results. eg tracking and producing reports
• Creating training materials and programmes to address the hotel business objectives
• Monitor and assessing the effectiveness and success of training programmes
• Keeping up-to-date on the latest training trends, developments and best practices
• Managing employee enrolment for training, schedule training sessions and facilitation of training programmes
• Establish and maintain effective working relationships with all colleagues.
• Drive the hotel’s training and development framework, working with stakeholders to identify training needs.
• Assist managers in developing work practices and standards aligned with OH&S policies.
• Develop employees through coaching and development opportunities for future growth.
• Liaise with educational institutions for trainees on work attachment programs.
• Maintain up-to-date training resources and materials.
• Conduct monthly trainee meetings to gather feedback on their training experience.
• Implement initiatives to enhance team member motivation and guest experience.
• Work with department managers to improve service standards and drive continuous improvement.
• Ensure compliance with employment laws, policies, and procedures.
• Help create the Training department budget and plan funded programs.

What we need from you

Ideally, you should have the following requirements and skills:

• 2 years experience in training development and facilitation
• Excellent written, verbal and interpersonal communication skills
• ACTA /DACE / ACLP certification would be an advantage.

What We Offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www. http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.