(Senior) IT Executive

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With

a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will

empower future pop culture brands with an end-to-end supply chain of digital and phygital

collectibles, including artist development and incubation, proprietary IP operation and

providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global

brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon,

Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90

countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work

environment and encourage our employees to bring their authentic, fun-loving, and

high-energy selves to the workplace.

Your Role

Mighty Jaxx is seeking a proactive, detail-oriented, and highly independent (Senior) IT

Executive to support and manage our internal IT operations across Mighty Jaxx and its

subsidiaries. Supporting a global workforce of over 100 users, you will play a critical role in

ensuring the reliability, security, and efficiency of our IT environment.

Based in our Singapore headquarters, this hands-on position requires an individual who

can effectively balance end-user support, identity and access management, IT asset

governance, infrastructure maintenance, and cross-border project coordination with

minimal supervision.

This role is ideal for a technically capable professional who thrives in a dynamic

environment and enjoys taking ownership of operational excellence.

Responsibilities

Digital Workplace & User Lifecycle Management

• Administer and support core enterprise platforms, including Google Workspace,

Slack, Microsoft 365, and Acronis Backup.

• Manage end-to-end employee onboarding, including user account provisioning,

device setup, software licensing, and IT orientation sessions.

• Execute secure and timely offboarding processes, ensuring immediate revocation of

system access and proper handling of company data and devices.

• Maintain user access controls and ensure compliance with internal security and

governance policies.

End-User Support, Infrastructure & ERP Administration

• Provide responsive Level 1 IT support for end users, resolving hardware, software,

network, and workplace technology issues.

• Deliver Level 1 support and troubleshooting for Microsoft Dynamics 365 Business

Central (ERP).

• Monitor and maintain office IT infrastructure, including:
• Meraki network environment
• Server room facilities and environmental monitoring
• Office printing systems
• KeyShot rendering server
• Audio-visual and meeting room conferencing solutions

• Escalate and coordinate issues with vendors and regional IT partners when required.

IT Asset Management, Procurement & Vendor Coordination

• Manage IT procurement activities, including hardware purchases, software

subscriptions, renewals, and vendor quotations.

• Maintain accurate records of hardware, software licenses, and IT assets throughout

their lifecycle.

• Conduct regular audits to ensure software license compliance and proper

management of depreciated or retired assets.

• Coordinate with local and international vendors on maintenance activities,

operational escalations, and IT project delivery.

• Support regional and cross-border IT initiatives to ensure consistent technology

standards across the organisation.

Requirements

• Diploma in Information Technology, or a related discipline.
• Prior experience in corporate IT operations or end-user support.
• Demonstrated experience independently managing IT operations, vendor

relationships, asset lifecycle management, and project execution would be a bonus.

• Strong understanding of IT operations, endpoint management, networking

fundamentals, TCP/IP, LAN technologies, and server infrastructure.

• Hands-on experience supporting Windows 11 and macOS environments.
• Working knowledge of Google Workspace administration and cloud-based

productivity platforms.

• Experience with Cisco Meraki networking solutions will be an advantage.

• Exposure to Microsoft Dynamics 365 Business Central or other ERP systems is

preferred.

• Proficiency in spoken Mandarin is required to effectively communicate and

coordinate IT support, maintenance activities, and deployments with

Mandarin-speaking stakeholders and users in China.

Personal Attributes

• Highly organised, meticulous, and capable of managing multiple priorities

independently.

• Strong problem-solving and analytical skills with a proactive approach to issue

resolution.

• Service-oriented mindset with excellent interpersonal and communication skills.
• Comfortable operating in a fast-paced, growth-oriented environment with minimal

supervision.

• Demonstrates accountability, ownership, and a commitment to continuous

improvement.

To apply, please send an updated copy of your resume to ***email_hidden***

While we value all submissions, we regret that only shortlisted candidates will be contacted

by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making

your journey with us as dynamic and rewarding as the work you’ll do. You can look forward

to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)
• Competitive annual leave package, with comprehensive health insurance coverage
• Attractive staff discounts on MJ products
• Well-stocked pantry filled with a variety of snacks and beverages