Visit Management Officer

Love meeting new people and keeping things organised? If you're someone who enjoys customer service, administration, and creating a great visitor experience, we'd love to have you on our team! Every day brings new visitors, new interactions, and the opportunity to be part of a unique and engaging environment.

Key responsibilities

• Handle visitor enquiries via phone and email in a professional and timely manner.
• Coordinate and manage tour bookings and appointment schedules.
• Register visitor information and ensure records are accurate and up to date.
• Provide visitors with pre-visit information, entry procedures, and house rules.
• Welcome and escort visitors to designated locations.
• Maintain visitor attendance records and booking statistics.
• Assist in collecting visitor feedback and preparing regular reports.
• Support daily opening and closing checks to ensure facilities and equipment are operational.
• Report equipment faults or operational issues promptly.
• Manage RFID wristband distribution, collection, sanitisation, and inventory.
• Perform general administrative duties and support day-to-day operations.

Requirements

• Minimum 5 GCE 'O' Level passes (Grades A1- C6)
• At least 1 year of experience in customer service, front desk, hospitality, or office administration.
• Professionally proficient in spoken English and at least another mother tongue language (spoken).
• Friendly, customer-focused, and professional.
• Organised with good attention to details.
• Comfortable using Microsoft Office applications, particularly Excel.
• Able to work independently as well as in a team.

Monto Thu: 8.30 AM - 6.00 PM

Fri: 8.30 AM - 5.30 PM

Job type: Full time, contract

Contract period: 24 months

Novena, Singapore