Customer Service Officer

GOGOVAN SINGAPORE PTE. LTD.

Provide quality customer services to prospective and existing clients in a professional manner
Be proficient and knowledgeable with our products and services so as to generate interest in our customers
Answer and handle customer’s enquiries, feedback and complaints with high service standard to retain existing customers timely and tactfully
Make warm/cold & inbound/outbound calls to existing and potential customers
Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management
Update monthly promotion log sheet /campaign log sheet /weekly report
Simple administrative tasks such as data entry, editing, and processing of customer information
Assist in any ad hoc tasks assigned by team lead and Managers

Minimum 2 years’ relevant working experience in the Telemarketing/ Customer Service field is preferred
Mature with a positive attitude, self motivated and desire to learn
Customer service-oriented attitude, good team player with excellent communication skills and a strong sense of responsibility
The skills and discipline to work both independently and as part of a team
Able to work in a pressurized and fast paced environment
Proficient in MS office applications e.g. Excel, Word, and Google Docs/sheets are preferred