Production & Customer Service Assistant

Company Overview

Previously known as Tian Ran Vegetarian Food (天然素食制造供应). Established in 1990, dedicated to high-quality vegan and vegetarian foods, promoting health and sustainability through delicious plant-based meals for everyone.

Job Summary

You will support plant-based food production by preparing and packing products, maintaining hygiene, managing inventory, operating POS systems, and providing basic customer service.

Responsibilities

• Prepare food products following Standard Operating Procedures to ensure consistent quality
• Package and label finished products accurately for distribution
• Maintain cleanliness and hygiene by cleaning equipment and workspaces in the production area
• Conduct stock-taking and handle products, including in cold-room environments, to support inventory management
• Operate point-of-sale systems to process transactions for walk-in customers
• Respond to customer calls and text messages to provide basic product and service information

Preferred competencies and qualifications

• Prior experience in food production or retail is an advantage
• Basic communication skills in English and Chinese to support customer interactions

Other Information

Benefits

• Stable working hours with Sundays and Public Holidays off
• Hands-on experience in food manufacturing and customer service
• Friendly and supportive team environment

Working Hours

• Monday to Friday: 7:30 AM – 4:00 PM
• Saturday: 10:00 AM – 2:00 PM
• Off on Sundays and Public Holidays