Shipping Coordinator

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Responsibilities

• Coordinate and liaise with courier service providers to ensure seamless delivery processes.
• Process daily sales submissions through the intranet platform and ensure completion within the 2-hour Service Level Agreement (SLA).
• Manage the delivery failure intranet portal by promptly submitting reported cases from couriers.
• Manage the Local delivery intranet portal by promptly arranging the carrier supports.
• Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met.
• Address inquiries via phone calls /WhatsApp / Microsoft team and emails from sales teams or couriers regarding shipment status.
• Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations.
• Provide clear and precise instructions to couriers/movers regarding shipment details, Proof of Delivery (POD), cash, or cheque collection.
• Act swiftly to resolve shipment issues, maintaining communication with couriers.
• Organize freight quotes and transportation arrangements for special handling and project-related shipments in collaboration with outsourced couriers or movers
• Coordinate with Sales team on daily shipments.
• Coordinate with inter operation dept to achieve the operations SLA
• Supporting trade shows on and offsite
• Supporting cycle/ inventory counts.
• Any other duties assigned by the supervisor.

Requirements

• Diploma or degree in Logistics, Supply Chain, or a related field
• Familiarity with air/sea shipment processes and shipping documentation
• Proficiency in logistics software and tools like Microsoft Office / SAP application
• Strong organizational and communication skills
• Experience in warehouse / supply chain management is advantageous
• Comfortable to work in warehouse setting
• Ability to work independently and as a team
• Fast-paced environment