Shipping Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Responsibilities

• Coordinate and liaise with courier service providers to ensure seamless delivery processes.

• Process daily sales submissions through the intranet platform and ensure completion within the 2-hour Service Level Agreement (SLA).

• Manage the delivery failure intranet portal by promptly submitting reported cases from couriers.

• Manage the Local delivery intranet portal by promptly arranging the carrier supports.

• Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met.

• Address inquiries via phone calls /WhatsApp / Microsoft team and emails from sales teams or couriers regarding shipment status.

• Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations.

• Provide clear and precise instructions to couriers/movers regarding shipment details, Proof of Delivery (POD), cash, or cheque collection.

• Act swiftly to resolve shipment issues, maintaining communication with couriers.

• Organize freight quotes and transportation arrangements for special handling and project-related shipments in collaboration with outsourced couriers or movers

• Coordinate with Sales team on daily shipments.

• Coordinate with inter operation dept to achieve the operations SLA

• Supporting trade shows on and offsite

• Supporting cycle/ inventory counts.

• Any other duties assigned by the supervisor.

Requirements

• Diploma or degree in Logistics, Supply Chain, or a related field

• Familiarity with air/sea shipment processes and shipping documentation

• Proficiency in logistics software and tools like Microsoft Office / SAP application

• Strong organizational and communication skills

• Experience in warehouse / supply chain management is advantageous

• Comfortable to work in warehouse setting

• Ability to work independently and as a team

• Fast-paced environment