Data Center Operations- Tuas location

We are looking for Data Center Operations role

Work location: Tuas, Singapore

We are looking for a reliable and technically skilled Smart Hands Engineer to join our team and support data center operations in Singapore. In this role, you'll be the on-site partner to our L2/L3 engineering teams, providing hands-on support for hardware, network, and system-related activities within our Internet Data Center (IDC) environment.

You'll bring foundational knowledge of systems and networking (Windows/Linux and basic networking concepts) and demonstrate strong coordination, troubleshooting, and execution skills to help us deliver exceptional service to our clients.

Key Responsibilities

Data Center Operations & Support

Provide 24x7 remote support coordination and dispatch for onsite smart hands activities

Act as the first-level physical support for L2/L3 engineering teams

Execute tasks based on remote instructions with accuracy and timeliness

Hardware & Infrastructure Management

Perform hardware installation, racking, stacking, and cabling

Handle equipment decommissioning and disposal processes

Conduct firmware upgrades, patching, and hardware replacements

Monitoring & Incident Response

Monitor power, environmental, and infrastructure alerts

Perform initial troubleshooting, escalation, and reporting

Ensure adherence to incident management and escalation procedures

Facilities Coordination

Power management

HVAC systems

Physical security controls

Inventory & Asset Management

Maintain inventory of spare parts, consumables, and equipment

Perform asset tagging, logging, and tracking of data center assets

Ensure accurate documentation and inventory audits

Vendor & OEM Coordination

Liaise with OEM vendors (e.g., Dell, HP, Cisco) for:

RMA processing

Diagnostics and troubleshooting

Support vendor visits and onsite interventions

Remote Access & Virtualization Support (as required)

Manage and support remote console tools (iLO, iDRAC, IPMI)

- VMware

- Hyper-V

- KVM

Required Skills & Qualifications

Technical Knowledge

- Operating Systems: Windows, Linux

- Networking: TCP/IP, cabling, switching basics

Hands-on experience in data center environments (preferred)

Familiarity with server hardware and rack infrastructure

Understanding of remote management tools (iLO, iDRAC, IPMI)

Core Competencies

Strong troubleshooting and communication skills

Ability to follow SOPs and work under remote supervision

Willingness to work in 24x7 shift environments

Attention to detail

Reliability and accountability

Strong coordination and teamwork

Ability to work under pressure in critical environments