Operation Admin Assistant Executive

Mon to Sat in Office

Able to work shift (Anything arise, needed to coordinate with the Operation Team Members)

Responsibilities

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
• Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
• Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
• Attend meetings, respond to customer feedback for expeditious closure of feedback.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
• To arrange floater or cleaner jobs schedule and monitor cleaning standard.
• Managing the maintenance of office and facility equipment and solutions.
• Packing equipment and solutions.Providing administrative support to other departments or projects as needed.
• Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
• Maintain strong relationships with clients and ensure their satisfaction with the services provided.
• Need to attend site meeting with customers.
• Need to do reports.
• Assist in any ad hoc duties assigned

Requirements

- Diploma or Degrees as prefer

- 2 years of experience as an operations administrator or in a similar position.

- Strong organizational and administrative skills.

- Excellent communication skills, both written and verbal.

- High attention to detail and a results-driven approach

- Ability to pay meticulous attention to details

- Proficiency in Microsoft Office and data management software.

- Detail-oriented with strong analytical and problem-solving skills.

- Ability to multitask