Client Partner Executive

Company Overview

Adecco Group, headquartered in Zurich and a Fortune 500 company, is a global leader in HR solutions. We provide temporary staffing, permanent placement, and recruitment process outsourcing across 60+ countries, combining global reach with local expertise and technology.

Job Summary

You will manage client accounts to grow market share and new contacts, deliver customer-centric HR services, and drive operational excellence through process improvements and effective lifecycle management of associates.

Responsibilities

• Manage client accounts to increase and maintain market share through strategic client engagement and mapping
• Identify and secure new client contacts to expand business opportunities
• Conduct business reviews and hiring outlook discussions to align HR solutions with client needs
• Organize and participate in client and associate engagement events to strengthen relationships
• Produce white papers to communicate insights and value propositions to stakeholders
• Demonstrate empathy and respect in handling difficult conversations and complex client or associate issues
• Adapt communication styles to effectively engage diverse audiences and stakeholder groups
• Develop positive working relationships using strong interpersonal skills to foster collaboration
• Establish credibility by applying business and technical knowledge to gain stakeholder confidence
• Build trust as a trusted advisor by assisting key stakeholders in resolving people-related challenges
• Cross-sell HR solutions by understanding client business needs and proposing tailored services
• Maintain high client and associate retention through proactive relationship management and customer centricity
• Ensure compliance with processes including front office tool usage, MOM legislation, and internal governance
• Initiate and implement process improvements to enhance operational efficiency and service delivery
• Monitor and manage Days Sales Outstanding (DSO) to ensure timely client payments
• Prepare and deliver reports to support business decisions and client communications
• Oversee end-to-end associate lifecycle management including onboarding, contract renewals, and offboarding
• Manage onboarding by coordinating with associates and clients to ensure smooth orientation processes
• Follow up on contract renewals by negotiating terms and collaborating with Shared Admin Hub for re-onboarding
• Handle end-of-contract processes including negotiation of terms and coordination with admin teams for offboarding
• Address HR-related matters such as client and associate enquiries, performance management, grievance handling, counselling, and terminations

Required competencies and certifications

• Tertiary education
• Knowledge of HR principles and relevant legislation
• Proficient command of written and spoken English for effective communication
• Skilled in MS Office applications including Word, Excel, and Outlook
• Experience in customer service or human resources with a focus on building and managing candidate and client relationships
• Ability to perform effectively in a fast-paced and dynamic work environment
• Adaptability to changing business needs and environments