IT Executive

The IT Executive is responsible for managing the organization's day-to-day IT operations and systems to ensure smooth, efficient, and cost-effective technology processes. This role involves overseeing IT infrastructure, providing first-level support, leading digital transformation initiatives, and ensuring compliance with relevant standards and policies. The IT Executive plays a vital role in driving operational excellence and supporting the organization's mission through technology.

Role & Responsibilities

1. First-Level IT Support

• Serve as the first point of contact for IT-related queries.
• Diagnose and resolve all hardware, software, and network issues.
• Install, configure, and troubleshoot office IT equipment (e.g., laptops, printers, routers, PABX Telephone).
• Maintain an up-to-date inventory of IT assets.
• Escalate complex technical issues to external vendors or specialists.
• Support staff in using collaboration tools such as email, document sharing, and video conferencing platforms.

2. Technology Oversight

• Manage IT equipment, supplies, and facilities to support smooth operations.
• Maintain and monitor the organisation’s IT infrastructure, including hardware, software, and network systems.
• Oversee system upgrades, minimize downtime, and manage user access controls.
• Implement technology solutions to improve organizational productivity.
• Conduct training for staff on IT systems and tools to improve digital competency.
• Ensure compliance with data protection laws (e.g., PDPA) and IT governance standards.
• Manage vendor relationships and procurement processes in line with organizational policies.

3. Digital Transformation & Innovation

• Develop and implement strategies to drive digital transformation and efficiency.
• Evaluate, recommend, and deploy software tools such as donor or volunteer management systems.
• Introduce technologies that streamline manual processes and enhance productivity.
• Collaborate with teams to optimise digital platforms for outreach, fundraising, and service delivery.

4. Risk Management & Compliance

• Conduct periodic IT and operational risk assessments and implement mitigation strategies.
• Ensure adherence to IT security standards, data protection regulations, and workplace safety policies.
• Develop and maintain an effective disaster recovery and business continuity plan.
• Regularly review IT and operational processes to identify and address gaps.

Key Relationships

• Reports to: Senior Manager, IT & Corporate Governance
• Internal Contacts: All CEF End users
• External Contacts: Vendors and Supplier, related

Qualifications & Experience

• Diploma in Information Technology, Computer Science, or a related discipline.
• Minimum of 3 years of relevant working experience in IT support or IT operations.

Technical Competencies

• Strong troubleshooting skills for PCs, laptops, Windows operating systems, and common office applications.
• Proficient in Microsoft 365, Microsoft Office applications, and Windows environments.
• Basic knowledge of networking, user account administration, printers, and office IT infrastructure.
• Ability to manage multiple priorities effectively

Personal Attributes

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities with a solution-oriented mindset.
• Highly organized, responsible, and able to manage multiple tasks effectively.
• Self-motivated with the ability to work independently and collaboratively within a team.
• Committed to providing responsive and customer-focused IT support.

Work Schedule

• 5-day work week (Monday toFriday)
• Working hours: 8:30 AM – 5:30 PM
• Off days: Saturdays, Sundays, and Public Holidays (However, attendance at organization events on weekends may be required when necessary.)

Work Locations

• Family Haven (AMK Centre)
• Joo Chiat Office