Social Media & Content Creator Associate (boardgames) | Commonwealth

Social Media & Community Associate

• Location: Commonwealth

• Working Days/Hours: 5 days (inclusive of 1 weekend), 2pm-10pm/12pm-10pm/11am-7pm

• Salary: $2,500 (salary will commensurate according to experience & qualifications)

RESPONSIBILITIES

1. Social Media Management

• Plan and execute a content calendar for Instagram, Facebook, and TikTok.

• Create engaging "boots-on-the-ground" content (short-form videos, photos) featuring our retail products.

• Monitor trends to keep our brand relevant in the local market.

2. WhatsApp Community & Engagement

• Manage and grow our exclusive WhatsApp broadcast groups/communities.

• Respond promptly to customer inquiries, providing product recommendations and stock updates.

• Drive sales by sharing "exclusive drops" or "flash deals" directly to our community members.

3. Retail & Customer Support

• Assist with retail operations during peak periods or special events.
• Gather feedback from in-store customers to inform future social media content.
• Ensure a seamless "O2O" (Online-to-Offline) experience for customers.