Retail Assistant Manager

Job Summary

You will support daily store operations by organizing merchandise displays, assisting customers with inquiries and feedback, accurately performing cashier duties, and managing stock levels to maintain inventory control.

Key Responsibilities

1) Sales & Customer Experience

Lead by example: Actively serve customers on the sales floor to achieve store sales targets.

Service Excellence: Ensure customers receive a good shopping experience

Complaint Handling: Resolve customer feedback and service recovery issues with professionalism and empathy.

2) Team Management & Development

Training: Coach a small team (2-3 staff) on product knowledge

Scheduling: Create weekly rosters that balance operational needs with staff well-being

Performance: Conduct monthly one-on-one reviews to track KPIs and provide feedback.

3) Operations & Visual Merchandising

Inventory Control: Manage stocktakes, cycle counts, and timely transfers between the shop and warehouse.

Ensure the shop is always clean and organized.

Manage cash, opening/closing procedures, and POS system accuracy.

Communicate clearly in English to interact effectively with customers and team members

Use interpersonal skills to engage positively with customers and colleagues during daily interactions

Apply customer service orientation to provide a helpful and friendly shopping experience