Team Lead, Service Operations

• Lead a team of technicians in daily operations
• Work and resource planning
• Coordinating daily customer site jobs
• Coordinating with vendors to secure operational or logistical support as needed
• Servicing, testing, and repair of customer equipment such as engine stands, tripod jacks and other aviation related equipment
• Ensuring that service reports and other relevant documentation is sent to customers in a timely manner
• Monitor job progress and intervene when necessary, ensuring service orders are completed on a timely basis
• Drive adoption of Lean and implement Continuous Improvement Plans to increase operational effectiveness and improve productivity
• Monitor and actively drive safety standards within the team
• Enforce and implement best practices & culture in proper housekeeping, disciplines, and standard work

Qualifications

• Minimum 5 years of relevant experience
• Minimum Higher Nitec in Engineering or a related discipline
• Experience in handling and interpreting technical drawings
• Service background in engineering, automotive, industrial equipment, aerospace, or related sectors (expertise in mechanical and hydraulic service work will be a strong plus)
• Proven record of handling work and resource planning, as well as leading a team in day to day operations
• Working knowledge of MS Office and ERP systems - SAP would be an advantage