Retail Manager

RIVERFRONT TCM

Team Management & Leadership

Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
Inspire and motivate team to work towards a collective goal
Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention

Manage the day-to-day store operations to ensure a seamless and smooth customer experience
Develop, improve and optimise retail processes to improve productivity and store operations
Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
Conduct Stock Taking exercises at several intervals in the year, or as and when required.
Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the vision and mission
Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
Deal with all issues that arise from staff or customers (complaints, grievances etc)

5 years of experience in the retail industry
Extremely customer-centric and genuinely enjoys serving and getting to know customers better
Strong leadership and interpersonal skills, able to motivate and lead the retail team
Numerate and tech-savvy