TikTok Shop - Regional Head of Risk Control & Security Operations

TikTok

Global Operations

Location

Singapore

Employment Type

Regular

Job Code

A86607

Responsibilities

About the Team

The TikTok e-Commerce Governance and Experience team ensures our marketplace remains safe, trustworthy, and customer-centric across the globe. We protect users, sellers, and creators by designing policies, building systems, and managing operations that safeguard platform integrity.

About the Role

We are seeking the Regional Head of Risk Control & Security Operations to oversee our risk management and fraud prevention operations. Beyond managing investigations and escalations, this role plays a critical part in partnering with regional business teams to balance growth with trust and safety. You will bridge business objectives and risk control goals, ensuring solutions are pragmatic, scalable, and aligned with both user trust and commercial priorities.

Responsibilities

Lead Regional Risk Operations Analysts in making calibrated, context-aware decisions regarding the detection, investigation, and mitigation of risks.
Drive the migration of traditional investigation workflows into LLM-driven automation, ensuring high precision and operational efficiency.
Serve as the primary business partner to regional commercial and operations teams to understand their needs, identify potential risks, and co-develop solutions that enable safe growth.
Own regional risk metrics and performance, utilizing advanced data analysis to detect abnormalities, investigate edge cases, and identify drivers behind on-call and appeal outcomes.
Partner with Global Risk Domain, Product, and Data Science teams to co-design risk control strategies and close systemic gaps.
Act as the escalation point for high-impact fraud incidents, high-priority appeals, and regulatory requests, ensuring timely and compliant resolutions.
Direct the evolution of the LLM & Model QA function, focusing on RLHF (Reinforcement Learning from Human Feedback) and root cause analysis for model false positives/negatives.
Coach the team in transitioning skillsets toward deep-dive data analysis and AI model oversight, fostering a culture of technical curiosity and operational excellence.

Qualifications

Minimum Qualification(s)

5 years of experience in fraud operations, risk control, or Trust & Safety, with at least 3 years in a leadership role managing multi-disciplinary teams.
Proven ability to balance business enablement with risk control, acting as a strategic consultant to business stakeholders.
Familiarity with the lifecycle of machine learning models or LLMs, including an understanding of RLHF, model tuning, or automated QA workflows.
Strong investigative mindset with the ability to navigate complex data to find the "why" behind the numbers.
Ability to translate technical model performance into clear business impact for leadership.
Ability to thrive in fast-paced, ambiguous environments and lead teams through significant organizational and technological shifts.

Preferred Qualification(s)

Proficiency or familiarity with SQL, Python, or similar data tools is a significant plus.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.