Assistant Manager/Manager (Operator Tenancy Management Department)

[What the role is]

The Operator Tenancy Management Department (OTMD) is the operation arm of the Operator Management Division (OMD) that oversees the management of new hawker centres (known as aka Socially-conscious Enterprise Hawker Centre (SEHC)). OTMD works closely with appointed operators to ensure smooth management and operations of the hawker centres.

[What you will be working on]

The main job responsibilities of this position are as follows:

• Oversee a portfolio of 2-3 hawker centres managed by Operator

• Oversee and manage contract and tenancy agreement signed with Operator to ensure compliance and alignment with national hawker policies

• Monitor performance of Operator and carry out audit inspections on Operator’s performance

• Monitor and review report submissions by Operator (monthly, quarterly, etc)

• Manage feedback from feedback providers professionally, including report writing, to ensure that their feedback is being addressed or resolved promptly in accordance with NEA’s service standard

• Work with Operator to respond to incident-reporting, emergencies or service disruptions within service standards and put up such reports to management in a timely manner

• Maintain the tenancy records of the portfolio of centres and upload tenancy records prepared by the Operator into the Hawker Centre Management System on a monthly basis

• Certify void reports (for centres with vacant stalls) to be sent to respective Town Councils on a monthly basis

• Certify invoices such as fees to Operator to be paid on a monthly basis

• Prepare reports, papers and presentation materials as well as present to senior management and stakeholders where necessary

• Apart from Operator and stallholders, to engage government agencies, partners, and stakeholders such as grassroots leaders, Advisers, and Town Councils as and when required

• Any other tasks as assigned

[What we are looking for]

The job might be for you if you possess the following qualities:

• Enjoy field work and comfortable in market/ hawker centre environment

• A good grasp of operational issues such as facilities and tenancy management

• Prior work experience in project & facilities/ building management, estate/ tenancy management, enforcement and contracts management (including managing Operator) would be an advantage

• Strong stakeholder management skills and able to maintain composure under challenging circumstances to resolve conflicts

• Be able to foster partnership with stakeholders and build win-win relationships

• Team player with possession of leadership qualities

• Independent, resourceful, meticulous and able to multi-task to meet tight deadlines in a fast-paced environment

• Able to work after office hours, weekends and Public Holidays when required

• Possesses good analytical, problem-solving and project management skills

• Good writing, interpersonal and presentation skills

• Proficient in Microsoft Office Applications

• Physically fit and fully vaccinated

• Valid driving licence and ownership of a personal vehicle (car, motorcycle, etc.) will be an advantage.

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment