Urgent !!! Cloud Managed Service Lead (ITSM)

TRUST RECRUIT PTE. LTD.

Highlights

Permanent job opportunity

  • 5 days work week, normal office working hour

Great remuneration & benefits

Great career progression

Location: East

Key Responsibilities

ManagedServices Development & Onboarding

  • Evaluate, shortlist, and recommend third-party vendor solutions for inclusion in the organisation’s managed services portfolio.
  • Lead technical and commercial assessments of vendor offerings, including architecture, security posture, scalability, and compliance with sovereign cloud requirements.
  • Work closely with vendors to onboard and integrate solutions into internal platforms and service catalogues/marketplaces.
  • Define service design, operational models, and SLAs/OLAs for newly onboarded services.
  • Collaborate with internal engineering and platform teams to ensure seamless deployment and interoperability within sovereign private cloud environments.
  • Drive standardisation and optimisation of service onboarding frameworks and processes.

Vendor& Service Management

  • Work with Partner Alliance team to establish and maintain strong working relationships with strategic technology vendors and partners.

Work with Operations and Customer Success teams to plan for and oversee:

  • Ongoing service performance, including SLA adherence, incident management, and continuous improvement initiatives.
  • Vendor coordination on patching, upgrades, vulnerability remediation, and lifecycle management of services.
  • Escalation processes and ensure timely resolution of service issues.
  • Conduct regular service reviews and performance reporting with vendors and internal stakeholders.

Governance, Risk & Compliance:

  • Ensure all managed services comply with applicable government regulations, data sovereignty requirements, and security standards.
  • Work with internal security and compliance teams to support audits, risk assessments, and accreditation processes.
  • Enforce best practices in secure architecture, data protection, and operational resilience.

Stakeholder Engagement

  • Engage with internal stakeholders (e.g., product owners, architects, operations teams) to align managed services with business needs.
  • Provide advisory on emerging technologies, vendor landscape, and cloud service trends.
  • Support pre-sales and solutioning efforts where required, including proposal development and technical presentations.

Solution Architecting

  • Work closely with Cloud Architects and cross-domain Architects to develop solutions for sovereign private clouds.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
  • Minimum 10 years of relevant experience in IT consulting, managed services, cloud platforms, or vendor management.
  • Proven experience in evaluating and onboarding third-party solutions into enterprise or cloud environments.
  • Experience working in sovereign, government, or highly regulated environments is highly preferred.
  • Deployment Models: Deep knowledge of IaaS, PaaS, and SaaS.
  • Cloud Environments: Practical experience managing Private and Hybrid cloud setups.
  • Service Delivery: Proficiency in platform-based service models and digital marketplaces.
  • Orchestration: Experience with service orchestration workflows (automating complex IT processes).
  • API Management: Hands-on ability with API integration and connectivity between systems.
  • Governance Frameworks: Working knowledge of industry-standard security frameworks.
  • Regulatory Compliance: Understanding of compliance standards and "Data Sovereignty" (ensuring data is handled according to the laws of the country where it's located).
  • ITSM: Mastery of IT Service Management principles.
  • ITIL: Familiarity with the IT Infrastructure Library framework for service delivery and support.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to ***email_hidden*** or please click on “ Apply Now” and provide the below details in your resume.

  • Last drawn salary
  • Expected salary
  • Notice period
  • Reason for leaving

We regret only shortlisted candidates will be notified.

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