Account Management Team Lead, Darwin

Company

Mercer

We are seeking a talented individual to join our Darwin team at Mercer. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Account Management Team Lead manages, motivates, and collaborates with a team of Account Managers to meet and exceed firm objectives. The role promotes client satisfaction, retention, and growth in both the Account Managers they lead and the clients they serve. The Team Lead provides guidance to experienced individual contributors to achieve business results and ensures collaboration across the firm for comprehensive client solutions.

We will count on you to:

• Manage the day-to-day and long-term performance of a group of Account Managers, including training, development, recruitment, and onboarding.
• Coordinate workload and client allocations for team members.
• Ensure all Account Managers have personal development plans and focus areas for performance improvement.
• Provide timely feedback and proactively manage team performance.
• Oversee quality of deliverables including client satisfaction, account planning, contract renewals, and quarterly business reviews.
• Manage escalations and problem resolution, identifying trends and driving process improvements.
• Support the team in meeting retention goals and identifying revenue growth opportunities.
• Collaborate with GBM, MMBM, and Marsh colleagues to drive client value and growth.
• Build internal and external relationships to ensure client satisfaction and stakeholder engagement.

What you need to have:

• Experience managing and developing a team of Account Managers or client service professionals.
• Strong client relationship management skills with a focus on retention and growth.
• Ability to analyze client portfolios and identify business development opportunities.
• Excellent communication, leadership, and problem-solving skills.

What makes you stand out:

• Experience in the Darwin business or similar service offerings.
• Proven track record of meeting commercial goals and driving profitable growth.
• Ability to collaborate effectively across multiple teams and functions.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.