Application Support analyst

Job description

• Experience supporting enterprise applications (e.g. SAP, Anaplan, ServiceNow or other enterprise technology platforms).
• Experience in business analysis with proven stakeholder management skill.
• Experience in managing application vendors, AMS providers and delivery partners.
• Experience in delivering application enhancements upgrades and technology initiatives.
• Strong communication, coordination and problem-solving skills.

Role and Responsibilities:

• Support HR and Corporate Services applications portfolio, ensuring stable operations and timely delivery of initiatives.
• Engage business stakeholders to gather requirements, perform impact assessments and support activities.
• Coordinate and manage application vendors, AMS providers and project partners to deliver agreed outcomes.
• Support the delivery of run and enhancement initiatives and projects.
• Coordinate testing, deployment and post-implementation activities across business and technology teams.
• Support technology governance, risk, audit and cybersecurity activities, including remediation tracking and compliance requirements.
• Facilitate application onboarding, integrations and technology lifecycle activities.
• Monitor and manage issues, risks, dependencies and stakeholder communications across assigned initiatives.

SKILLS: SAP, Anaplan, ServiceNow, Application Support, Production support