Service Coordintor (m/f/d)

Company Overview

NACOS Marine delivers advanced navigation, automation, and control systems for vessels worldwide. Our integrated solutions help ship owners and operators improve safety, efficiency, and sustainability at sea. With proven reliability, innovative technology, and dedicated support, we enable smarter maritime operations. Let’s shape the future of maritime technology together.

Role Overview

We are seeking a customer-focused Service Coordinator (m/f/d) to join our Service team and act as the primary point of contact for customers requiring technical support and service coordination.

In this role, you will coordinate service requests, support the efficient execution of field service activities, and work closely with customers, service engineers, and internal teams to ensure a high level of customer satisfaction. This position combines customer service, administrative coordination, and technical support in a fast-paced international environment.

Key Responsibilities

• Act as the primary point of contact for customers, handling service inquiries, support requests, and complaints via phone, email, and other communication channels
• Coordinate and support the resolution of customer issues by gathering relevant technical information and collaborating with service teams
• Prepare and organize the information and documentation required for service engineers to diagnose and resolve technical issues
• Escalate complex technical matters to the appropriate engineering or support teams when required
• Coordinate administrative activities to ensure the smooth planning and execution of service jobs
• Maintain accurate service records, customer communications, and documentation within company systems
• Collaborate closely with internal departments to ensure timely and efficient service delivery
• Participate in the service coordination duty roster, including one scheduled weekend duty per month
• Contribute to continuous improvements in customer service processes and service coordination activities

Key Requirements

• High school diploma or equivalent; a bachelor's degree is an advantage
• Previous experience in customer service, service coordination, call center, help desk, or a similar support role
• Excellent verbal and written communication skills with a strong customer service mindset
• Strong organizational and problem-solving skills with the ability to prioritize multiple tasks in a dynamic environment
• Ability to work effectively both independently and as part of a collaborative team
• Experience working with ticketing systems, CRM software, SAP, Microsoft Dynamics 365, or similar business systems is an advantage
• Proficient in Microsoft Office applications
• Experience within the maritime industry or knowledge of maritime regulations is considered an advantage
• Familiarity with navigation, automation, or marine technology products is beneficial
• Willingness to participate in shift rotations and scheduled weekend support when required
• Fluent in English, both written and spoken

Why choose us and why we'd choose you?

At NACOS Marine, you will join an international service organization dedicated to delivering outstanding support to customers worldwide. You will work alongside experienced colleagues in a collaborative environment where customer satisfaction, teamwork, and continuous improvement are at the center of everything we do.

We value initiative, reliability, and excellent customer service, and we're looking for someone who enjoys solving problems while building strong relationships with customers and colleagues alike.