Data Centre Operation Manager
TANGSPAC CONSULTING PTE LTD
We are seeking an experienced Data Centre Operations Manager to lead and manage our 24x7 data centre operations team within a dynamic banking environment. In this critical role, you will be responsible for the end-to-end operational management of our core banking infrastructure, including batch job scheduling, application monitoring, and Level 1 support. You will drive automation initiatives to enhance efficiency, ensure system reliability, and maintain the high availability required to support our business operations.
Data Centre & Infrastructure Operations
Oversee the day-to-day operations of the data centre, ensuring high availability, performance of all IT infrastructure.
Manage computer resources utilisation, server performance, and data backup operations to ensure all systems run within pre-defined schedules and parameters.
Lead the team in monitoring and managing data centre services, including computer operations and batch cycles.
Batch Job Scheduling & Management
Lead the design, setup, and management of batch jobs, including scheduling, interdependencies, pre/post conditions, and error handling.
Oversee the end-to-end management of batch workflows, including critical End-of-Day (EOD) and End-of-Month (EOM) financial batches.
Manage application deployment, migration, and batch job scheduling across mainframe and distributed environments.
Collaborate with application and infrastructure teams to monitor batch jobs and ensure seamless system integration.
Level 1 Support & Incident Management
Lead the Level 1 support team in monitoring application health, batch jobs, interfaces, and alerts.
Manage incident logging, categorisation, prioritisation, and tracking to ensure timely resolution.
Drive the incident and problem management process to ensure long-term resolution of recurring issues.
Act as the primary escalation point for critical production issues, coordinating technical calls to resolve high-priority incidents quickly.
Automation & Operational Efficiency
Drive the automation of manual processes to improve operational efficiency and reduce human error.
Develop and fine-tune the Operations Acceptance Framework within the data centre to ensure robust operational standards.
Identify opportunities for automation in batch processing, monitoring, and incident response.
Implement and manage enterprise workload automation tools to optimise batch processing and file transfers.
Team Leadership & Vendor Management
Lead, mentor, and develop a team of operations engineers and support staff. (more than 30 members)
Manage service vendors to provide 24x7 systems operations support that meets agreed service levels.
Coordinate with internal technology teams and external partners for BAU changes, ensuring live verification after scheduled changes.
Requirements
Experience & Education
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 12 years of experience in IT operations, with at least 5 years in a managerial role within a data centre environment.
Proven experience in the banking or financial services industry is highly preferred.
Technical Skills
Strong hands-on experience with batch scheduling tools (Control-M /Autosys).
In-depth knowledge of data centre operations, incident and problem management
Experience with core banking system operations, including back office host, servers, storage infrastructure
Proficiency in automation scripting (e.g., Shell, Python) and infrastructure automation tools.
Familiarity with monitoring tools, and capacity planning.
Soft Skills
Strong leadership and people management skills with the ability to motivate and develop a high-performing team.
Excellent problem-solving and analytical abilities.
Strong communication and stakeholder management skills.
Ability to work under pressure and manage multiple priorities in a fast-paced banking environment.
Preferred Qualifications
ITIL v3/v4 certification.
Interested candidates please email your latest resume to ***email_hidden***
