Manager, Clinic Operations (Healthcare)

Job Summary

Lead and optimize specialist outpatient clinic operations to deliver efficient, high-quality patient care. Drive compliance, team development, financial management, and strategic initiatives to enhance clinic performance and support organizational goals.

Responsibilities

Operations & Clinic Management

• Lead daily operations of specialist outpatient clinics to ensure efficient service delivery and patient satisfaction
• Improve workflows and patient journey to enhance clinic performance and operational excellence
• Manage manpower planning and resource allocation to maximize productivity
• Collaborate with doctors, clinical teams, and management to resolve operational challenges and uphold service standards
• Develop, review, and implement operational policies and best practices across clinics

Regulatory Compliance & Quality Assurance

• Ensure clinic operations comply with healthcare regulations, licensing, and accreditation standards in Singapore
• Maintain readiness for audits, inspections, and regulatory reviews through thorough documentation and policy updates
• Coordinate quality initiatives to promote continuous improvement and patient safety

Strategic Planning & Business Improvement

• Support development and execution of operational strategies aligned with organizational objectives
• Identify and implement opportunities to improve operational efficiency, service quality, and business growth
• Participate in new service development and workflow optimization projects
• Collaborate with senior leadership on long-term planning and continuous improvement initiatives

Team Leadership & Staff Development

• Lead, mentor, and develop clinic operations executives and support staff to build a high-performance team
• Foster a collaborative, service-oriented work culture that encourages accountability and continuous learning
• Conduct performance evaluations and provide coaching to support employee growth

Financial & Resource Management

• Support departmental financial goals through effective budget and resource management
• Monitor operational expenditures and identify cost optimization opportunities without compromising quality
• Collaborate with finance and management teams to review operational and financial performance

Preferred competencies and qualifications

• Degree in Business Administration, Healthcare Management, or related discipline
• Minimum 5 years of healthcare operations experience, including at least 3 years in managerial or leadership roles
• Strong knowledge of Singapore healthcare regulations, licensing, and quality standards
• Proven experience managing clinic operations, multidisciplinary teams, and operational improvement initiatives
• Good financial and business management skills to oversee budgets and operational performance
• Excellent communication, stakeholder management, and organizational skills
• Positive leadership style with strong people management capabilities
• Proactive and customer-focused mindset to thrive in a fast-paced healthcare environment