Field Service Engineer

Job Description

• Maintain expert level of product knowledge;

• Understand and convey customer requirements;

• Maintain professional business relationships with customer;

• Travel to project sites to perform start-up, integration and training services;

• Responsible for equipment installation, commissioning, service, and maintenance, quickly and effectively handle sudden failures of machines at customer sites;

• Cooperate with the R&D team to complete the relevant testing and verification of the equipment;

• Provide status of ongoing project and future projects;

• Design and implementation of equipment upgradation scheme;

• Candidate must possess at least ITE/Diploma/Degree of Engineering in electrical/electronics, Mechatronics, Automation or Optics. Experience with machine vision projects will be preferred;

• Candidates with working experience in maintenance and commissioning of automation equipment or Laser processing equipment, installation and commissioning, capable of handling equipment failures independently and quickly more preferably;

• Who interest with automation equipment or Laser equipment welcome to apply, training will be provided;

• Proficient usage of Excel, JMP and other analysis software; MS-word and PowerPoint software for report creation;

• Good communication skills, responsible and good teamwork;

• Proficiency in Mandarin (Speaking, reading, writing and translation) in order to build and maintain professional business relationships with Chinese speaking customers more preferably;

• Willing to travel overseas 30 -50% for on-site support, equipment upgrade or future projects discussion, as needed