Temp Patient Service Associate (Admission) #HZO

Location: Queenstown

Duration: Oct 2026 - Apr 2027

Salary: $11-12/ hr

Working Hours: One weekday & Sunday off

a) AM Shift: 830am to 530pm

b) PM Shift: 11am to 8pm

Job Scope

• Financial Counselling /Admission
• Conduct bedside financial counselling to patient/NOK, detailing estimated hospital charges, applicable subsidies and available financial assistance programs.
• Assist patients to complete the various mode of payment forms.
• Identify and refer eligible patients to the Business Office or Medical Social Workers for appropriate financial assistance schemes.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.
• 2. Patient Billing Matters
• Assist patients/NOK in their billing enquiries.
• Facilitate the collection of deposits and outstanding balances from inpatient accounts, adhering to hospital policies.
• Process payments for ancillary services and medical equipment prescribed by the medical team, including but not limited to rehabilitation items and mobility aids.
• Execute daily reconciliation and settlement of NETS and credit card transactions, ensuring accuracy and compliance with collection protocols.
• 3. Handling and processing of National forms (NEFR/MCAF/MT)
• To be able to explain and advise patient/NOK regarding various national healthcare forms, their requirements and necessary supporting documentation needed.
• Ensure timely submission of original hardcopy MCAF M/NEFR to MOHH, adhering to established workflow.
• Maintain accurate and up-to-date records in the SAP system by promptly updating patient consent and ensuring data integrity across all relevant platforms.
• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
• Reply emails received in the AASC common email account daily.
• Ensure all billing adjustments and merge requests are raised timely and correctly within the department.
• To manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

• Min. A level/ Nitec/ Diploma in any field
• No experience as training will be provided

Interested candidates may apply by submitting their updated resume to ***email_hidden***

Melissa Zhang Zhiqi (Mezzo)

CEI No: R2197564

Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599