Customer Service Leader (APAC)
Safran
Published 07.02.2026
Company : Safran Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager
# 2026-183202
Published 07.02.2026
Customer Service Leader (APAC)
CFM Materials LP is a joint venture of GE and Safran Aircraft Engines and is the world's largest provider of used serviceable material for CFM56 engines. We support companies worldwide through warehouses and sales offices near DFW Airport (TX, USA), Amsterdam (Netherlands), Cardiff (Wales) and Singapore.
In addition to its core operation, the company also sells surplus inventories for CFM International and provides inventory for its parent companies' MRO (maintenance, repair and overhaul) network around the world.
This role is part of the APAC team based in our Singapore office reporting into the VP Customer Solutions.
The purpose of this role is to provide effective support and direction to the regions Customer Service Managers and Customers. Along with continuously striving to improve service excellence by proactively developing relationships and delivering a professional service.
Interaction with customers at a management level.
Ensuring Customer Service Managers are correctly trained and follow relevant business practices and procedures.
Mentoring and developing the customer service team to include annual performance reviews (PDR's) and the development of training plans.
Encourage and energize the team to constantly deliver the best in Customer Service.
Monitor Key KPl's (e.g. Customer Service Level) and lead resultant actions.
Lead/Support key business projects and CAM team to drive improvement and excellence.
Provide customer advocacy and present customer needs to help guide company policy and direction.
Coordinate regional teams reporting, goals, and objectives.
Review all customer concerns and requests to return material.
Develop relationships and a proactive approach with customers, understanding their requirements.
To be the Initial point of escalation for customer concerns and questions.
Offer support for operational changes and give feedback on the impact of change to management.
Ensure that service to the customer is always of the highest standard and quality.
Support all day-to-day material requests, from the point of Quote to Sale and Remittance.
Oversee and report on all contract performance data.
Regularly updates VP of Customer Solutions on regional activities, working with customer service team to raise key issues and recommend solutions.
Partners with Regional Sales leader to develop tactics and actions required to support implementation of business strategy.
Manages cross-functional relationships with other departments within CFMM.
Flexibility
Excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at senior levels both internally and externally.
Demonstrates responsible decision making when balancing Customer Advocacy & Business needs.
Has excellent interpersonal, communication, organizational, and time management skills.
Has a professional and flexible approach.
Ability to effectively problem solve and use initiative.
Candidate Skills and Requirements
Required
Must have substantial knowledge of the CFM56
Significant experience in the aviation industry.
Successful track record in a similar capacity working with customer/contract management experience.
A professional relationship-oriented approach to managing successful customer accounts
Educated to Degree level
Ability to develop, manage, and maintain customer accounts
Computer literate with excellent PowerPoint and presentations skills
Company Information
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
Locate your future workplace
Seletar Aerospace Link, Seletar, Central 797565
Singapore
Singapore
