Patient Information Associate

Family Group: Ancillary

Patient Information Associate

Frontline Service | Healthcare Campus | Meaningful Daily Impact

HealthCity Novena Campus

Be the First Smile Patients and Visitors See

Are you passionate about helping others and creating a warm, welcoming experience? Join us as a Patient Information Associate, where you will play a vital frontline role supporting patients, visitors, and the public at the HealthCity Novena Campus.

In this role, you are much more than a guide—you are a trusted point of contact, helping people navigate an unfamiliar environment with clarity, empathy, and professionalism. Your presence helps set the tone for every visitor’s experience and directly supports patient care.

Why You’ll Find This Role Meaningful

Be the face of the hospital, making a real difference to patients and families

Work in a dynamic healthcare environment with purpose and structure

Build strong customer service and communication skills in a respected institution

Be part of a supportive team that values service excellence and professionalism

Gain valuable experience in healthcare services and frontline operations

Your Role & Impact

As a Patient Information Associate, you will

Welcome and assist patients, visitors, and members of the public

Guide visitors to inpatient wards and direct them around the campus

Assist patients and visitors with self‑registration kiosks or counter services

Handle general enquiries clearly, calmly, and professionally

Support access control and explain visiting policies, especially during non‑visiting hours

Provide frontline counter support while maintaining a composed and helpful presence—even during busy periods

You will be working in an environment where empathy, attentiveness, and calm communication matter every day.

Shift Details

Shift‑based role

Earliest shift starts at 7:30AM

Latest shift ends at 9:00PM

Includes weekends and public holidays

5‑day work week

Who Will Thrive in This Role

You’ll do well if you

Enjoy interacting with people and take pride in helping others

Remain calm, clear, and professional under pressure

Are proactive, reliable, and a strong team player

Can work confidently in a fast‑paced, high‑footfall environment

Naturally adopt a problem‑solver mindset when assisting others

Requirements

Minimum NITEC, Higher NITEC, or Diploma in Service Skills

At least 1 year of customer service experience (hospitality, service, or retail experience is an advantage)

Strong interpersonal and communication skills

IT‑savvy and proficient in common computer applications (e.g. Microsoft Office)

Why Join Us

If you are passionate about frontline service, value professionalism, and want to be part of a team that supports patient care from the very first interaction, we would love to hear from you.