Specialist, IT Product

Join a dynamic team as a Specialist in Product IT, where you will leverage your knowledge of healthcare IT to support customer needs and enhance product functionality.

Responsibilities

• Acquire comprehensive knowledge of IT products, software functionalities, and healthcare workflows.

• Engage in product training programs and self-development initiatives.

• Collaborate with senior team members to address customer requirements.

• Develop an understanding of laboratory workflows, middleware, and healthcare software integration.

• Stay informed on product enhancements and software updates.

• Assist with software installations, configurations, testing, and implementations.

• Provide first-line support for customer queries related to healthcare software.

• Conduct basic troubleshooting under the guidance of experienced colleagues.

• Participate in preventive maintenance and system health evaluations.

• Escalate complex technical issues to senior specialists.

• Support customer training sessions and workshops.

• Help prepare training materials, user guides, and relevant documentation.

• Maintain accurate service records and activity logs.

• Participate in software validation and interface testing.

• Coordinate with various stakeholders, including Sales and Application Specialists, on project activities.

• Execute additional responsibilities as assigned by the supervisor.

• Submit monthly reports on activities and customer support initiatives.

• Document customer issues and follow-up actions effectively.

Requirements

• Diploma or Degree in Medical Laboratory Science, Biomedical Science, Clinical Laboratory Science, Health Sciences, or Information Technology (preference for healthcare IT interest).

• Up to 2 years of relevant work experience in a hospital laboratory, healthcare setting, customer support, or IT role.

• Prior experience with laboratory information systems or healthcare software is beneficial but not mandatory.

• Fundamental understanding of hospital laboratory operations.

• Proficient in basic computer usage, including Microsoft Windows and Office applications.

• Enthusiasm for healthcare software and IT systems.

• Eagerness to learn about software troubleshooting and system interfacing.

• Strong communication and interpersonal abilities.

• Capacity to learn quickly and function effectively within a team.

• Excellent organizational and documentation skills.

• A commitment to positive customer service.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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