End User Support Engineer
PERSOL SINGAPORE PTE. LTD.
Required to work on monthly rotational day shift 6:00am to 3pm OR 8:30am to 5:30pm
You will play a key role in maintaining a stable, secure, and efficient IT environment, supporting users across hardware, software, and network infrastructure while contributing to continuous improvement initiatives.
Key responsibilities
Provide end-user support for hardware, software, networking, and communication issues
Troubleshoot and resolve complex IT incidents and service requests
Ensure users' technical issues are resolved promptly and effectively
Maintain a stable and supported PC environment across the organization
Provide support for printers and print management systems
Manage and support Microsoft Active Directory (AD) (user accounts, access control, policies)
Work with ITSM tools to log, track, and resolve incidents and service requests
Support network services including DHCP, DNS, and general connectivity troubleshooting
Maintain IT asset lifecycle management
Required background and experience
ITIL Foundation preferred
Experience working with an IT Service Management (ITSM) tool
Hands-on experience with Microsoft Active Directory
Strong understanding of hardware & software troubleshooting
Strong understanding of networking fundamentals (DHCP, DNS)
Strong understanding of IT infrastructure and user environments
Experience with printer troubleshooting & print management
Experience with IT Asset Lifecycle Management (CMDB)
Experience with documentation and knowledge article creation
Strong customer-oriented mindset
EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)
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