Workplace Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Workplace Ambassador – Reception In this role, you will be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. You will spend each day looking at how you can maintain and improve the front office.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

The Workplace Ambassador – Reception may also be required to provide administrative and operational support to the team as required in the following areas:

Client/Stakeholder Support

Provide superior customer service to meet on-site client’s expectations

Procurement & Vendor Support

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Finance Support

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Site operations support (% allocation depends on site)

Conference Rooms Coordination

Coordinate booking of the conference rooms

Prepare Conference room areas for meetings.

Organize any specific requirements from the clients regarding meetings

Coordinate DCI or customer meals as directed

Consumables Order

Assist with weekly consumables orders

Receipt all consumables delivered and store as required

Forward receipts to FM team for records management

Ensure adequate consumables available for client

General Site Cleanliness

Perform inspections on the cleaning onsite

Give direction to the onsite cleaning staff, ensuring and service corridors are kept tidy.

Organize any special clean requirements

Escorting Clients/Contractors

Assist in maintaining client access requirements.

Risk Management

Participate in the disaster recovery and business continuity plans as required

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets consistent with the role

Other tasks consistent with the role of Workplace Ambassador - Reception

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.