Executive/Senior Executive (Admissions & Services) (6-month contract), OPGPP

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Postgraduate Professional Programmes (OPGPP).
• Admission Counselling
  • Respond to enquiries from prospective students and admitted candidates, assist with information sessions, and support conversion follow-up activities.
  • Provide high standard of service and customer experience to prospective candidates, addressing their queries promptly and effectively.
• Yield Management
  • Assist with yield activities to support offer acceptance and enrolment for assigned programmes.
  • Support the execution of engagement activities (e.g. conversion events, follow-up communications, student sharing sessions) to strengthen admitted candidates' commitment.
  • Compile and update offer-to-accept and accept-to-enrol conversion data for review by the team.
• Application and Scholarship Services
  • Assist with application processing, including document checks, credential verification, and interview coordination.
  • Provide applicants with timely and accurate information on scholarships and financial aid schemes.
  • Follow established admissions policies, quality assurance standards, and regulatory requirements.
• Student Pass Management
  • Assist with the application process for student passes for assigned PGP programmes.
  • Address routine administrative issues and queries related to student pass applications, escalating complex cases as needed.
• System, Data and Admin Support
  • Perform data entry, maintain records, and assist in compiling data for admissions operations.
  • Provide administrative and logistical support to the Admissions and Marketing & Recruitment teams.
• Cross Functional Work
  • Follow admissions processes and requirements relevant to assigned programmes and regions.
  • Support selection and conversion activities in line with admissions standards and guidance from the team.
  • Coordinate with internal teams and programme offices on admissions matters, escalating complex issues to the team as needed.
• Other duties as assigned.

QUALIFICATIONS

• Diploma or Bachelor's degree in Marketing, Business, Communications, or a related discipline is required.
• Prior internship or work experience in admissions, student services, customer service, or programme administration will be an advantage.
• Exposure to admissions processes, applicant-facing roles, or student services will be an advantage.
• Prior exposure to scholarship administration, financial aid processing, or academic administration will be an asset.
• Knowledge:
  • Basic familiarity with or keen interest in admissions processes, student services, and service quality standards in a higher education context.
  • Exposure to or willingness to learn CRM systems and student information systems; comfortable working with structured data and digital tools.
  • Awareness of or interest in cross-cultural communication and the international student landscape.
  • Basic proficiency in data organisation and reporting tools (e.g. Excel, PowerBI) to support admissions tracking and operations.
• Skills:
  • Good written and verbal communication skills, with a service-oriented disposition and the ability to engage professionally with prospective students and internal stakeholders.
  • Strong organisational skills and keen attention to detail, with the ability to manage multiple tasks and meet deadlines in a structured work environment.
  • Analytical mindset with an ability to interpret straightforward data and escalate issues or anomalies appropriately.
  • High level of integrity, confidentiality, and sound judgment in handling sensitive applicant information.
  • Collaborative, proactive, and adaptable, with the ability to perform in a fast-paced and cyclical work environment.
  • Willingness to work outside regular hours for events or recruitment activities when required.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University