6 months contract Associate $3.8K (EAA)

Job Responsibilities

• Ensure claim submissions and requests received through emails are responded within the expected turnaround time.
• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time.
• Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt.
• Acknowledge agents’ and policyholders’ emails, upon receipt of claim submissions.
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure.
• Assess and manage appeals, feedback and general complaints received from emails.
• Escalate higher level complaints to Managers and his/ her immediate supervisors.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.
• Highlight any potential concerns and risks.

• A Levels/NITEC/Diploma in any field.
• Good written and communication skills.
• Experience in insurance industry with claim knowledge is required.
• Strong communication (both oral and written) and interpersonal skills.
• Able to work as a team and under tight deadlines.
• Able to work over time when required to.
• Meticulous and quality service oriented.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.