Regional Technical Services Manager

Regional Technical Service Manager

- Medical Devices

- Newly Established Role

We're looking for a seasoned service leader to shape and lead our client's APAC service delivery function from the ground up. This is a high-impact, strategic role with real ownership where you will define the regional service strategy, build the delivery model, and develop it into a fully operational profit centre. If you have built or transformed service functions in medical devices and know how to balance the big picture with ground-level execution, this role is designed for you.

What You'll Be Doing

Strategy & Vision

• Design and lead the APAC service strategy, setting the direction for mid-to-long-term service and technical delivery
• Map and own the end-to-end customer journey, from reachability and convenience to personalisation and flexibility
• Build competitive, future-ready service models that scale alongside business growth

Operations Excellence

• Drive a data-driven operational model; identify gaps, eliminate inefficiencies, and establish best practices across the region
• Harmonise processes and technical service delivery across diverse markets
• Conduct structured as-is assessments to surface improvement opportunities and build scalable solutions

Cross-functional Leadership

• Align Sales, Marketing, and Product teams around customer experience priorities
• Build capability across the organisation through mentoring, coaching, and workforce planning

People & Culture

• Lead, develop, and inspire a high-performing regional team
• Foster a culture of accountability, recognition, inclusion, and continuous improvement
• Champion ethics, compliance, and core company values at every level

Customer & Field Engagement

• Maintain a strong voice-of-customer orientation. This role expects field presence and direct engagement with customers and distributors
• Build and sustain trusted relationships with key stakeholders across the region, including distributors and channel partners

What We're Looking For

• Industry background is non-negotiable: you must come from medical devices or medtech with deep familiarity with the regulatory environment, customer expectations, and go-to-market dynamics of this industry.
• 10–15 years of overall experience, with a minimum of 6 years in a managerial role
• Demonstrated success building or transforming a service delivery or customer experience function, preferably across APAC markets
• Strong commercial acumen with a genuine P&L orientation
• Graduate degree required; MBA is an advantage
• Comfortable with 30–40% travel across the region

Why This Role

This is a build role, rather than a maintenance role. You'll have the mandate, the resources, and the regional scope to create something meaningful. If you're looking for your next chapter in a company that values integrity, customer focus, and genuine people leadership, this is worth a conversation.

Thank you for your interest. We regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA Licence No: 11C3242

R1108969