Wintel Engineer

(Summary of the role)

Work within a team environment to ensure daily availability of wintel servers with significant business or IT

impact, handling all Windows Server OS installations, administrations, incidents, Root Cause.

(Describe the important end results of the job, i.e., what has to be achieved and why. Start

with the most important and number each one separately)

• Implementation of Windows based infrastructure based on business requirements.

• Ongoing maintenance, security, and availability of Windows based infrastructure based on business

requirements.

• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.

• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.

• Liaise with support vendors for maintenance, support or issues resolution.

• Support Windows Server based systems, system software, clustering software and system management

agents.

• Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage.

• Implement capacity improvement plan.

• Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support

during disaster.

• Execute Technical Disaster Recovery plan during DR and DR drill.

• Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user

profiles.

• Setting up and managing Windows Clustering.

• Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS

platforms (Linux and windows).

• Working knowledge in VMware vSphere 4.x and above.

• Setting up and managing Hyper-V and virtual machines.

• Setting up and managing Netbackup and/or BackupExec, including defining backup policies based on

industry standards.

• Setting up and managing enterprise-wide Symantec Endpoint Protection Manager, including defining

policies based on industry standards.

• Review event logs on a regular basis based on business requirements.

• Manage the server OS patching procedure and security hardening.

Evaluate and review patches, before and after installation.

• Perform backup and restore of systems based on business requirement.

• Manage and monitor systems using monitoring software.

• Conduct operational meetings with customer.

• Writing/updating technical design, build and process documentations.

• Working knowledge in SAN Storage management.

(Indicate the qualifications, education, associated training, background knowledge, skills

and attributes to perform the job competently)

• Working experience in government agency is preferable.

• Possess reasonable leadership and interpersonal skills and have experience working in large enterprise

operational environments.

• Process good oral and written communication skills

• Ability to independently solve and troubleshoot problems.

• Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution

• Knowledge in Microsoft Cluster is a must.

• Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008 is a must

and 2012 would be an advantage.

• Working experience of installation and operation of Windows Servers (2003/2008/2012) operating

systems, software and backup solutions.

• Knowledge of server hardware and equipment such as HP/IBM /Dell servers and HP/IBM SAN would be an

advantage.

• Familiarity with enterprise virus protection software.

• Familiarity with major systems monitoring software and its functionality.

• ITIL Foundation certified or equivalent work experience.

• Some automation and scripting experience and SAN storage knowledge would be an advantage.

• Self-motivated, customer oriented and a team player when involved in projects.