Senior Restaurant Supervisor

Job Description

• Assist the Restaurant Manager in overseeing daily restaurant operations.
• Supervise and coach supervisors and service staff.
• Ensure exceptional guest satisfaction and consistent service quality.
• Conduct staff briefings and provide on-the-job training.
• Monitor labour productivity and manpower deployment.
• Handle customer complaints and implement service recovery.
• Ensure compliance with company policies, hygiene, and safety regulations.
• Assist with inventory management and cost control.
• Support restaurant sales initiatives and operational improvements.
• Assume the Restaurant Manager's duties in their absence.