CLEANING SERVICES MANAGER

Job Summary

Lead and develop a cleaning team to deliver exceptional service by managing training, performance, safety, and client relations while ensuring compliance with company and client standards.

Responsibilities

• Lead and motivate a team of cleaning staff to achieve high performance and service excellence
• Manage stock levels of consumables and spare parts to ensure uninterrupted operations
• Train employees on job roles and the latest cleaning technology to enhance efficiency and safety
• Certify that all cleaning equipment is safe and fully operational before use
• Oversee and resolve escalations and implement performance management strategies
• Supervise cleaning team performance to maintain company and client standards
• Conduct safety briefings and toolbox talks to promote a safe working environment
• Collaborate with clients to address concerns and ensure satisfaction on site
• Maintain a motivated and well-trained workforce committed to cleanliness and service quality
• Perform cleaning tasks proficiently to meet company and client expectations
• Supervise all employee work at assigned sites to ensure compliance with standards
• Communicate with clients regarding appointment times and cleaning duration professionally
• Drive official vehicle with team and supplies to various locations efficiently
• Collect payments professionally and ensure all keys, codes, and payments are returned to the office daily
• Model a positive attitude and set an example for team members to follow
• Continuously coach and redirect employees to adhere to company standards and improve performance