L1 Support Engineer - SPVL

We are looking for L1 Support Engineer X2 to support applications within public sector:

• Opportunity to join within a collaborative and innovative team environment
• Competitive salary + employment benefits (up to 24 days leaves + medical insurance)
• Work location: Pasir Panjang (5 days hybrid work arrangement)

What You'll Do

• Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
• Log, track, and manage support tickets through to resolution, ensuring SLAs are met
• Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate
• Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
• Communicate clearly with end users on issue status, resolution timelines, and workarounds
• Maintain support documentation, runbooks, and knowledge base articles
• Support recurring governance and compliance activities across platforms

Requirements

• Min 2 years of experience in IT helpdesk, application support, or L1/L2 operations roles
• Hands-on experience with at least one of the platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
• Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent)
• Strong communication skills for user-facing support and cross-team coordination
• Ability to manage multiple platforms and prioritise time-sensitive requests independently

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Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781