Social Media & Community Associate (Retail & Digital) | Up to S$2,500 + Incentives

Social Media & Community Associate (Retail & Digital)

• Up to S$2,500 Basic + Monthly Incentives + Variable Bonus + AWS
• 5-Day Rostered Work Week (Includes 1 Weekend)
• Shifts: 2:00 PM – 10:00 PM (Weekdays) | 12:00 PM – 10:00 PM (Saturday) | 11:00 AM – 7:00 PM (Sunday)
• Work Location: Commonwealth Drive

Company Overview

A fast-growing retail brand that blends physical store experiences with strong digital engagement. The company focuses on creating an interactive customer journey through social media, community-driven marketing, and in-store experiences that connect online audiences with real-world retail.

Job Summary

We are looking for a creative and energetic Social Media & Community Associate to manage the brand’s online presence and WhatsApp communities while supporting retail operations. You will play a key role in content creation, customer engagement, and driving sales through both digital and in-store channels.

Key Responsibilities

Social Media Management

• Plan and execute content calendars for Instagram, Facebook, and TikTok.
• Create engaging short-form content including photos and videos showcasing retail products.
• Stay updated on trends to keep content relevant and engaging in the local market.

WhatsApp Community & Engagement

• Manage and grow WhatsApp broadcast groups and customer communities.
• Respond promptly to customer enquiries with product recommendations and stock updates.
• Promote exclusive drops, flash deals, and promotions to drive sales.

Retail & Customer Support

• Support retail operations during peak periods and special events.
• Gather customer feedback to improve products and content strategy.
• Ensure a seamless online-to-offline customer experience.

Requirements

• Proficient in Canva, CapCut (or similar editing tools), and WhatsApp Business.
• Comfortable engaging with customers both online and face-to-face.