operation director

Key Roles and Responsibilities

1. Business Growth & Strategy

• Develop and implement the company's business development strategy to achieve revenue and profitability targets.
• Identify new markets, customer segments, and business opportunities for expansion.
• Evaluate market trends, competitor activities, and customer demands to support strategic decision-making.
• Prepare annual business development plans, budgets, and sales forecasts.

2. Sales Leadership

• Lead and oversee the wholesale sales function to achieve sales targets.
• Develop pricing strategies and commercial proposals to maximize profitability.
• Monitor sales performance and implement corrective actions where necessary.
• Ensure consistent achievement of revenue, margin, and growth objectives.

3. Customer Relationship Management

• Establish and maintain strong relationships with key customers, distributors, wholesalers, and strategic partners.
• Negotiate high-value contracts and long-term supply agreements.
• Ensure high levels of customer satisfaction and retention.
• Resolve major customer issues and commercial disputes effectively.

4. Market Development

• Identify opportunities to introduce new products or expand existing product lines.
• Conduct market research to identify emerging industry trends and customer needs.
• Develop market penetration and customer acquisition strategies.
• Explore opportunities for regional and international market expansion where applicable.

5. Strategic Partnerships

• Identify and develop partnerships with suppliers, manufacturers, logistics providers, and distributors.
• Build collaborative relationships that enhance the organization's competitive advantage.
• Evaluate partnership opportunities through financial and commercial analysis.

6. Financial Management

• Prepare business cases and investment proposals for growth initiatives.
• Monitor sales margins, profitability, and return on investment.
• Manage departmental budgets effectively.
• Ensure commercial decisions align with financial objectives.

7. Team Leadership

• Lead, mentor, and develop the business development and sales teams.
• Set performance objectives and conduct regular performance reviews.
• Foster a high-performance, customer-focused culture.
• Identify training and development needs for team members.

8. Contract Negotiation & Commercial Management

• Lead negotiations for major customer contracts and commercial agreements.
• Ensure contract terms protect the company's commercial interests.
• Monitor contract compliance and renewal opportunities.
• Work closely with legal and finance teams during contract execution.
• Availability 24/7 remote and personal
• Driving knowledge and valid license
• flexi work for Saturday and Sunday also.